FAQ
We try to answer most of your questions. Should you have any further question, please use the Contact Page to get in touch with us.
All images of the products on this site are for illustrative purposes only. Every effort has been made to display the colors accurately. Each computer displays the colors differently and may not reflect the true color. Your product may vary slightly from the images you see.
Where can I purchase the bears?
Warm Heart Bears, animals and dolls can be purchased from this website and online bear shows. We can also be found on BearPile. All bears and animals listed are available for purchase on a first-come, first-serve basis.
To make a purchase, please use the add to cart button. You will receive email confirmation of your order. The bear will ship within two days, except on Sunday’s.
Special Requests
Because all bears and animals are made individually and are sold as one-of-a-kind, we cannot create replicas. It seems unfair to the person who adopted a Warm Heart Bear or animal as an individual piece, to replicate that piece for someone else. We have received many requests to replicate bears previously made, but it is quite difficult to do so and we do not make multiples. The nature of making one-of-a-kind pieces, is that they are different and unique from each other, and have their own character.
I rarely take custom orders, however, you are welcome to contact me to discuss further. email Carolyn.
What forms of payment do you accept?
PayPal is the only form of payment at this time. PayPal is very secure, and you don’t need a PayPal account to use the service. Once you press the Adopt button you can either log in to your PayPal account or check out as a guest and use any credit card.
All prices are in U.S. currency. If you would like to convert your currency to U.S. dollars, the Universal Currency Converter provides this service for you.
Orders will only be posted to the address shown on the PayPal account at the time of purchase.
Do you accept lay-away?
To place a lay-away order I recommend using the PayPal credit option so the bear ships immediately. Place the item in your cart and proceed to PayPal. Choose the PayPal Credit option there. This option allows for monthly payments up to six months.
Can I pre-order bears and animals?
If you see a photograph of a new bear on social media and are interested in adopting, please email me your request. If you would like advance notice of my online shows and news, please subscribe to our mailing list
Do you accept returns?
Because all items are described as accurately as possible, and include approximate size in the description, all sales are final. Please realize that colors may differ slightly on different monitors.
What are your shipping terms?
USA – Free shipping using Priority Mail, insurance and tracking.
Signature will be required.
NO INTERNATIONAL shipping at this time
Bears are shipped via the United States Postal Service with Priority Mail. Packages are fully insured for their retail value with tracking.
Orders will only be posted to the address shown on the PayPal account at the time of purchase
All bears are shipped — Foreign and Domestic — in accordance with United States Postal Service Regulations. International mail is subject to customs examination in the destination country. I am not responsible for any customs taxes or fees in your destination country.
Who pays the custom fees?
Although we are not presently accepting International order, when we do all international customers are responsible for your country’s custom fees.
