Frequently Asked Questions
You can find answers to any question you might have to adopt a Warm Heart Bear.
However, if you have a question that is not answered here, please contact us and we will get back to you with an answer.
Do you accept lay-away?
Yes, there are two options for a lay-away purchase.
First option is to contact me to use a two-month payment plan. Please use the form on the contact page to make your request.
A PayPal invoice will be sent to you for one half the cost of the item plus shipping. The second invoice will be sent for the remaining amount one month from the initial payment.
Once payment is received in full, your item will be posted to the address shown on the PayPal account.
The second option is to use the PayPal credit option, and the bear ships immediately. This option allows for monthly payments up to six months.
Do you accept Returns?
Because all items are described as accurately as possible, and include approximate size in the description, all sales are final. Please realize that colors may differ slightly on different monitors.
Who designs and makes the bears?
The bears, animals and dolls are entirely created by Carolyn Robbins from concept to the finished product.
Please note the bears, animals and dolls are not toys, therefore are not intended for children under the age of 14.
Although every effort is made to be as accurate possible, all sizes and measurements are approximate.
All images of the products on this site are for illustrative purposes only. Every effort has been made to display the colors accurately. Each computer displays the colors differently and may not reflect the true color. Your product may vary slightly from the images you see.
©Copyright – Warm Heart Bears. All Rights Reserved. Images, text, photographs, designs and other medium used are my copyright and I reserve all rights, this means you man not use them, for any purpose, without my express written permission.
Where can I purchase your bears?
Warm Heart Bears, animals and dolls can be purchased from this website and online bear shows.
All bears and animals listed are available for purchase on a first-come, first-serve basis.
How do I place an Order?
Please use the add to cart button to make a purchase.
You will receive email confirmation of your order. The bear will ship immediately.
Can I pre-order your products?
If you see a photograph of a new bear on social media and are interested in adopting, please email me your request.
If you would like advance notice of my online shows and news, please subscribe to our mailing list
What forms of payment do you accept?
Check out with PayPal or enter a credit card. PayPal is very secure, and you don’t need a PayPal account to use the service. They also have a Pay Credit option that can be used as lay-away, and the bear ships immediately.
All prices are in U.S. currency. If you would like to convert your currency to U.S. dollars, the Universal Currency Converter provides this service for you.
Orders will only be posted to the address shown on the PayPal account at the time of purchase.
Who pays the custom fees?
All international customers are responsible for your country’s custom fees.
What are your shipping terms?
USA – Free shipping using Priority Mail, insurance and tracking.
Signature will be required.
INTERNATIONAL customers please email first for shipping quote
Bears are shipped via the United States Postal Service with Priority Mail. Packages are fully insured for their retail value with tracking, and signature is required
Orders will only be posted to the address shown on the PayPal account at the time of purchase
All bears are shipped — Foreign and Domestic — in accordance with United States Postal Service Regulations. International mail is subject to customs examination in the destination country. I am not responsible for any customs taxes or fees in your destination country.
Why do you require a signature?
With the ever increasing chance of stolen and lost packages, this will hopefully help in making sure the packages are delivered to the correct person. It should also bring us both peace of mind, in knowing that when you are spending a large amount on a purchase, you will receive the item. We apologize if that requires a trip to the post office to accept your package, but it is a safer way to go.
When a package is stolen, the post office will not refund the insurance as they completed their delivery. The only recourse then is to file a police report, which does not get the package back, and we are both out the money. Warm Heart Bears is equally not responsible as the item was created and shipped. The all sales final policy does not allow us to refund your money. Therefore, due to the one-of-a-kind nature of all Warm Heart Bears and animals, it is extremely difficult to reproduce a second item to replace the one that was not received.